1. Introduction

This Privacy Policy explains how THE ONYX STUDIO ("we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit our website, browse our products, place an order, contact us, or interact with our store.

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By using our website, you acknowledge that you have read this policy. Where consent is required by law, we will seek it as applicable. Nothing in this policy limits your rights under applicable privacy or data protection laws.

2. Personal Information We Collect

The information we collect depends on how you interact with our website and which services you use. It may include:

• Contact details: your name, email address, telephone number, billing address, and shipping address.
• Order information: products purchased, order history, delivery details, and transaction-related information.
• Payment information: payment status and transaction details supplied by payment providers. Payment card details are generally processed by the relevant payment provider rather than stored directly by us.
• Communications: messages, enquiries, and other information you provide when contacting us.
• Device and usage information: IP address, browser type, device information, pages visited, and interactions with our website.
• Marketing preferences: your preferences for receiving promotional messages and your responses to marketing communications.

We do not intentionally request sensitive personal information unless it is necessary, lawful, and appropriately handled.

3. How We Collect Information

We may collect personal information through:

• Information you provide when placing an order, creating an account, or completing a form.
• Your communications with us by email or through other available customer service channels.
• Cookies and similar technologies used on our website.
• Shopify and other service providers that support our store, payments, analytics, delivery, and customer communications.
• Other lawful sources where permitted by applicable law.

4. How We Use Your Information

We may use personal information to:

• Process, confirm, fulfil, and deliver orders.
• Process payments, refunds, returns, and exchanges.
• Respond to questions and provide customer support.
• Communicate about purchases, delivery updates, and changes to our policies or services.
• Maintain, operate, troubleshoot, and improve our website and shopping experience.
• Detect fraud, prevent unauthorised transactions, and protect our store, customers, and legal rights.
• Comply with legal, accounting, tax, and regulatory obligations.
• Send promotional communications where permitted by law and, where required, with your consent.
• Carry out other purposes disclosed to you at the time information is collected.

5. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, understand website usage, and, where enabled, measure marketing performance.

Some cookies are necessary for the operation of the store, including shopping cart and checkout functionality. Other cookies may be optional and subject to your consent or choices, depending on your location and applicable law.

You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect some website features.

6. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our store, fulfil your requests, or meet our legal obligations. These parties may include:

• Shopify: our e-commerce platform and related infrastructure providers.
• Payment providers: companies that securely process payments and help detect fraudulent transactions.
• Shipping and delivery providers: services that deliver orders and provide tracking information.
• Technology and service providers: providers supporting website hosting, security, analytics, customer support, and communications.
• Marketing providers: services used for promotional communications or advertising, where enabled and permitted by law.
• Legal and regulatory authorities: where disclosure is required by law or necessary to protect legal rights and safety.

We do not sell personal information for money. Certain privacy laws may define targeted advertising or the sharing of information for advertising purposes as a "sale" or "sharing," even when no money changes hands. Where such activities apply to our store, we will provide the choices and notices required by law.

7. Shopify's Role

Our store is hosted by Shopify. Information submitted through our store may be processed by Shopify and its service providers to operate the platform, facilitate checkout, protect transactions, and provide related services.

Shopify may process information according to its own policies and applicable legal obligations. To learn more, please review Shopify's Privacy Policy.

8. International Data Transfers

We and our service providers may process or store information in countries other than the country where you live. Those countries may have different data protection laws.

Where required by law, appropriate safeguards will be used for international transfers of personal information.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods depend on the type of information, the reason it was collected, and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal exceptions.
• Request a copy or transfer of certain information where applicable.
• Object to or request restrictions on certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of marketing emails at any time using the unsubscribe link included in those messages.
• Exercise applicable rights concerning targeted advertising or the sale or sharing of personal information.

To submit a privacy request, email contact@theonyxstudio.co . We may need to verify your identity before processing certain requests. We will respond in accordance with applicable law.

11. Marketing Communications

If you subscribe to receive promotional emails, we may use your contact information to send updates about products, launches, offers, or news from THE ONYX STUDIO, subject to applicable law and your preferences.

You can unsubscribe from marketing emails at any time by following the instructions in the email. Even if you opt out of marketing, we may still send necessary transactional messages relating to your orders or account.

12. Children's Privacy

Our website is not intended for children who are not legally permitted to use our services under applicable law. We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorisation is required and has not been obtained.

If you believe a child has provided us with personal information unlawfully, please contact us so we can review the matter and take appropriate steps.

13. Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You are responsible for taking reasonable steps to protect your own devices, accounts, and communications.

14. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate.

We encourage you to read the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal obligations.

The revised policy will be posted on this page with an updated "Last updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like more information about how your data is handled, contact us: